nuklear_firefly: (I LIEK CHOCOLATE MILK)
Nuke ([personal profile] nuklear_firefly) wrote2011-07-19 03:19 am

(no subject)

> Have class you may very well fail because the teacher has it out for everyone in the class*
> Work is insane and there is backlog from last week that we are still catching up with
> Insomnia
> Family issues that strongly resemble a Lifetime movie
> Trying to put some sort of plan together for wedding


> Marathon X-Men Evolution
> Advance from the above into reading as many Uncanny X-Men comics as possible between calls at work

Clearly, X-Men is the answer to stressful life stuff. The correct answer. If it weren't for the finals in this damned class, I'd be reading even more.

This is why I should never be allowed to watch anything Marvel, let alone three movies and an entire animated series in a span of a couple weeks. I always end up defaulting back to how much I love the X-Men.

If I end up apping Gambit at Luceti in September, I blame the rest of the cast there. >>

* This is proven fact. I can damn well tell the rest of the class feels this way.

[identity profile] 2011-07-20 10:08 pm (UTC)(link)
I so know the feeling with that one. My answer to stuff has been play video games. Now I'm horribly enabled too. At least you don't already have you app nearly finished!

And how in the heck did you guys end up getting backlogged on stuff? We have such low call volume that's just weird.
not_meatbuns: (:\)

[personal profile] not_meatbuns 2011-07-20 10:57 pm (UTC)(link)
We keep losing CCE agents and haven't gotten any back in. We're down two team leads and at least five agents. We got one new guy in.

That, and invalid escalations. We get stuff like "CUSTOMER NEEDS TO PAY HIS BALANCE" or "CUSTOMER IS BANNED AND WANTS TO KNOW WHY" or "CUSTOMER THREW OUT HIS CONSOLE AND WANTS IT BACK" or "CUSTOMER'S DOG ATE HIS CONTROLLER WHAT DO WE DO" or "CUSTOMER'S ACCOUNT IS HACKED" with no other info. 2000 a day, and on weekends, we have - no joke - four people making all those calls.

All of the above are real examples, for the record.

[identity profile] 2011-07-21 02:08 am (UTC)(link)
I had heard about you guys being down team leads, but mostly because they tried to take mine away to fill that in. Yes, he told us this, and my team was not happy because a lot of us are on our 5th or 6th TL by now. I admit, the team telling him that likely talked him out of it.

And that's crappy about no new agents though, because we do know some people who'd love to get in there. I wouldn't mind it, but doubt I'll ever be offered it. Instead I get offered the chance to take PS calls and said hell no unless they are giving me a raise and training on how.

And I find it sad that you get shit like that with needing approval from the SME even. Seriously, they need to stop punishing the people who aren't sending invalid escalations. Make those people who send the invalid escalations call back the customers and explain it was an invalid escalation. They can deal with it and I bet that will deter them real fast for sending stupid stuff in.
not_meatbuns: (:D!)

[personal profile] not_meatbuns 2011-07-21 02:12 am (UTC)(link)
Dude... my god, I am going to suggest your idea for invalid escalation solutions to my TL. I love it. I love it so much it's ridiculous. That's way better than us tattling on the invalid escalators to the project manager. I just... goddammit, it's so brilliant.

I love you, for the record.

If you do get into CCE, get ready for the stupid joking that we get into. Like the one guy telling us about his pretty dress.

[identity profile] 2011-07-21 02:34 am (UTC)(link)
Well, it pisses me off that their solution for invalid escalations is make us get permission for every escalation on YIM when many of us, including you guys can't stay signed in for more than a few minutes. It feels like punishment to the people who aren't being idiots. I always firmly believe in punishing the people who do wrong and not including the people who know better in on that. And I've gotten sick of having to wait on a response and trying to come up with a way to explain why the customer has to wait. I know I couldn't get a response for something that was real simple and cut and dried the other day and ended up just saying fuck it, I'm escalating it. It was just something like a promo item not received after over 8 weeks passed though.

But I know it was greatly appreciated the other day when I had an account that I just could not get to unlock at all (tried three times, lock stayed on, I know how to unlock an account dang it). My ccf was being dumb, but at least the CCE SME was able to get it to work so my customer could redeem the token you guys gave him.

And hah hah, I'd so love to hear a guy tell us about his pretty dress. I'd probably ask for pictures even. I don't know why, but I really have a thing for guys cross dressing, especially if they've got the build for it.