(no subject)

Date: 2011-07-21 02:08 am (UTC)
I had heard about you guys being down team leads, but mostly because they tried to take mine away to fill that in. Yes, he told us this, and my team was not happy because a lot of us are on our 5th or 6th TL by now. I admit, the team telling him that likely talked him out of it.

And that's crappy about no new agents though, because we do know some people who'd love to get in there. I wouldn't mind it, but doubt I'll ever be offered it. Instead I get offered the chance to take PS calls and said hell no unless they are giving me a raise and training on how.

And I find it sad that you get shit like that with needing approval from the SME even. Seriously, they need to stop punishing the people who aren't sending invalid escalations. Make those people who send the invalid escalations call back the customers and explain it was an invalid escalation. They can deal with it and I bet that will deter them real fast for sending stupid stuff in.
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